This is the last response from Mercari: No in person customer service response. Regulated financial products and services such as: Bonds, securities, warranties and insurance, Buying and selling gift cards or prepaid cards. Can I recover my money from Mercari? Hopefully never The seller did not send the original receipt as promised . You can unsubscribe from Mercari emails by clicking on an email sent by them and scrolling to the bottom and looking for unsubscribe and then uncheck the boxes. You can check the Mercari return policy guide if you have any questions regarding that. The exact size, colors, prints, measurements, etc. How did I know they were womens and not mens? When I got them I immediately noticed they were not mens boots but womens boots. Thank You there was a lot of really good information to make a decision. If you've already registered, sign in. Sell it at a yard sale or better it , destroy it so no one else gets suckered. If an item is damaged, disclose this very early on. I was going to start listing with them, but think Ill just stay with eBaySO SORRY you got screwedlets hope KARMA catches up with the seller, SOON. Dont have the item nor the payment. Bye the way, Thank you for sharing your experience. Once shipped, the seller confirms the shipment. Thank you! Huh? I am actually in the middle of a similar situation, sent an item with a value of $250, buyer received it and a day later requested a to return the item back to me due to insufficient packaging. Also, the good news is that by using Crosslist you can crosspost from Mercari to Poshmark and vice versa. Mercari is asking buyers to rate a seller within three days of the items confirmed delivery date. But they give you 3 days to rate them. I was given no chance to prove my innocence, the compliance team didnt do any proper checks to prove authenticity (even though I provided evidence and proof to it being authentic, in the form of pictures and emails of the receipts). They need to really fix their flagging system. Congratulations! Pick one of the provided reasons why your account was limited: My account was limited for identity verification, My account was limited for unusual activity, My account was limited for the prohibited item(s) or conduct, Fill in the form under the Still need help option. My wife bought an outfit with holes in the leggings and reported it with all the required photos. Having your Mercari account suspended after establishing your seller profile and building your rapport with customers can be stressful. Please contact the moderators of this subreddit if you have any questions or concerns. They expect you to take whatever they offer. I sold my item within a few hours on ebay. When I purchased a knock off Louis Vuitton at an estate sale, I was told it was authentic. Just be sure to keep your descriptions clear if anything has been used, opened, or might need a bit of cleaning. And, when Mercari determines that a listing is violating their terms of services, they will give the seller penalties such as cancellation of listings, cancellation of any related transactions, removal of listing privileges, termination, or suspension of an account. To make a long story short, mercari cancel my item. You cant write a review until you confirmed receipt. It was the weekend and I could not do it. Mercari Local - sell your item locally. However, there is no guarantee that the people buying and selling on it are also legitimate which means you must verify the buyer or seller before dealing. This could include: "Imitation Apple earpods" shipped at a future date, Restricted from shipping in the mail or other delivery services, Products that have been recalled by the Consumer Product Safety Mercari may not be used to sell any of the following products or services: Note: Any item may be removed at the discretion of the company. IM SURE THEYLL DELETE MY COMMENT BUT I TRIED BUYING SOME NIKES AND THEY TOOK MY MONEY NO PROBLEM. I took down all my listings. And today 21/07/21 I am surprised to receive the 2 goods, but they were 2 iphone 6 cell phone cases that should cost less than $10 each. Items, listings, photos or content that promote or glorify hatred, Their shipping is HORRIBLE. Any item that appears to be inauthentic will be reviewed and potentially removed from the platform. My direct deposits are on hold until 8/10/2018. Tip 1: Just jump in and try it! if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'ecomsay_com-large-leaderboard-2','ezslot_6',133,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-leaderboard-2-0');So to conclude the question, is Mercari legit? Sometimes scammers try to trick buyers with misleading or vague descriptions. Today I learned, IF YOU mark an item received & rate the seller, the payment is releasedso if you rate the seller a horrible one with 1 star, they get paid and you lose out! Any items sent without a tracking number are subject to cancellation, even if sent. Just wanted first to thank you for your comprehensive but clean explanation of Mercari. Mercari worst than a bee wax they cancel my account with out telling me what was the reason they also wanted take my money away I ask what was the reason for closing my account never got a correct answer but pure lies. If it was marked delivered that is because the company who shipped the item, delivered the item ( they dont lie ). They want to absolve themselves of liability and are just harvesting more info. If you want to save the most (usually a few extra dollars), use Ship on Your Own. They have some great deals on designer jeans & clothing. The most important part of this section is the listing title, because its what buyers initially see. This thread is almost 4 years old, so if you have additional questions, please start a new thread. Ive found this feature to suggest prices on the low end, and therefore prefer to come up with the price myself. However, if the seller didnt respond to your cancellation request within 24 hours then Mercari will automatically refund you. I took their word for it and listed the purse. People are going to prison, but I had to do most of the work myself. @chaocathy1 A tracking number is required for all items. Mercari. (Youve got to taste it defore you buy IT) With Mercari I am going to go for it. Credit card companies offer buyer protection to save you from fraudulent purchases. Sure, I save 10% on fees, but I'd rather pay the 10% to eBay for peace of mind knowing their customer service and model provides better security for both parties. I have personal experience with buying something not as described. In addition, buyers and sellers rate each other, so users can have peace of mind by checking the . They have ZERO support. Ive been selling for about a year, 95 positive 5/5 star reviews, never anything less. I would not do business with them even if I could save a ton of money. Hey Benjamin, Sad to hear that however thank you for sharing your bad experience with others. I live in ID and that was the address on the order. Mercari actually won't even let you list a replica. Mercari is NOT SAFE. My site is up with over 400. discretion). If you had some problems with the buyer be honest: your experience can help another seller decide if they want to work with that person. Ended up buying one of my stolen necklaces from that seller. Create a Mercari account Navigate to the Mercari website and click on the Sign-up button. What is my best course of action to get my money back? (I think they should improve this functionality of Mercari). I guess I am done with this site. 'In honor of imnotlegolas for starting this subreddit. Too many times. Can you sell replicas on Mercari? It has an easy-to-use interface and readily customizable tools. Mercari is still asking for more pictures. Like other sites, you simply upload pictures of the item, along with a description and price. USPS scans packages at pickup which in turn creates the manifesto and updates tracking info until its delivered. Ive stopped buying or selling on Mercari. STAY AWAY! Once the item is listed, make sure to check your messages regularly: some potential buyers may have further questions and would like to know more before they buy. Note: Kitchen cutlery and multitools that include knives are The buyer decided to return it for no reason, and Mercari approved it. Buyer beware. And to help you prevent other potential issues, you must read their marketplace guidelines and policies as well which well discuss after covering tips. I was selling at least a couple items a week and have had only one sale since the shipping increased , Don't bother, there customer support is useless. Whenever a seller lists a prohibited item, it will be against their Terms of Service regardless of whether the seller acted intentionally or not. 1. Their first marketplace guideline you should keep in mind is to: Dealing outside of Mercari is against their marketplace guidelines. Now of course I cant even leave feedback about this seller. Just the fact that I am not happy with this item, should be enough. Its an unfair practice in my opinion. Can I sell replica items if I state that the item is a replica or fake? According to Mercari, theyll not release payments until the buyer receives the item, confirm and rate the seller. Required fields are marked *, document.getElementById("comment").setAttribute( "id", "a604b3101a15b9cf9b0a3adedef270c6" );document.getElementById("c08a1a06c7").setAttribute( "id", "comment" );Comment *. ), Items used for identity theft or scammers, Financial products (ex. So even if you raise an issue with your purchase they do not stop moving through their process while it is being resolved and give money to the seller for a partial order. Always determine what your lowest price is for an item, and dont budge from that, but leave yourself some bargaining room, by setting the initial price a bit higher. Let me further explain and maybe it would help you . Nor would the platforms I sell on tolerate this bullshit behavior. In one instance, Mercari withdrew funds THREE times for the SAME transaction, and it took multiple contacts with customer service to rectify. Illegal to sell. Providing valid tracking details are also important in case the buyer opens an unnecessary dispute against you claiming of not receiving items but youve actually shipped the items. BUYER BEWARE! How does one contact Mercari for non receipt of the package I ordered. Just a heads-up. Know the laws in your state!???????? Reddit and its partners use cookies and similar technologies to provide you with a better experience. It would not power up. Sellers get scammed constantly. I am completely committing too spearheading a class action suit. I have, in the last week, attempted to purchase three different listings. I WOULD NEVER RECOMMEND USING THIS SITE. The seller can cancel the order by selecting one of these reasons: However, Mercari may charge you a cancellation fee of 5% of the item price (maximum of $25) to cover the cost of transaction fees and/or shipping labels. Lots of good info. of unlicensed game copies), Age restricted products or products that require a legal approval, . Seasonal Decor. I have bought items then find out the seller collects but does not ship the same item 10 times they do it again Mercado gives them thumbs up, someone sells fraudulent items you can get a refund jumping through hoops then they will sell it again, fraud, I finally filled out a W9. However, it is still a great bag. Now I realize Ive fallen for a blow. So, while you can trust that Mercari is safe, you must do your due diligence about the buyer/seller before dealing. . What a well organized, completely thorough, tutorial! Mercari a complete scam for buyers. Another situation the seller did not send I cancelled and got the refund. You can easily learn as you go. If you received a tracking number..and it was stated as delivered by the service..then it was not the fault of the seller. When cross-selling you can tap into the benefits of all of them and supercharge your selling potential. How to Make Money Editing Videos in 2023 (Ultimate Guide), How to Make Money on Upwork Without Skills (11 Best Gigs), How to Make the Perfect LinkedIn Profile (Career Expert Tips), How to Invest in Real Estate without Being a Landlord, Biggest Resume Mistakes People Make & How to Avoid Them, What is House Hacking? Hello Julie if possible can you share, the outcome of your experience. I bought a camera lens and asked if it fit my camera. First and foremost, Mercari has been in business since 2013 and if it werent a legit platform, it probably wouldnt be around today.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-banner-1','ezslot_5',132,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-banner-1-0'); Secondly, they are not running their business anonymously. 'In honor of imnotlegolas for starting this subreddit. Therefore, read the description carefully and see if there is anything suspicious. If they disagree with your return request they immediately close the transaction and you own it. Pay special attention to your closet and that one drawer in every home that stores all the things you never even think about or remember you own. Congrats on the refund, in your situation is the refund made to your payment method or is it that crappy Mercari credits scam? Read the 8 tips below on how to sell on Mercari fast. Part of their agreement with approved vendors is that these "seconds" cannot be described or sold as a genuine and perfect original. Like most platforms, Mercari will suggest a selling price for you based on their sales history for your product. I have ordered twice now from this site and both times the buyer never shipped the item. MY REVIEWS WILL NOT BE KIND. The practice of selling "seconds" is a well established tradition for manufacturers to recover some of the cost that has gone into producing an imperfect or damaged product, rather than having to destroy an otherwsie perfectly serviceable product. Easy as that. Im moving to Amazon & Shopify. The first approach is to sell off any clutter you may find in your home . Thanks again Benjamin and everyone! Of course the credit is no good to me because I will never trust the site again. Note that you can use Crosslist to hide your face with an emoji using the built-in image editor while still showcasing yourself wearing the item. now returning it for no proper reason and they approved her request. Mercari does take a percentage out so they deduct that and the shipping from what is made right off the bat. Mercari is generally safe but it is not completely risk-free. This would be a good place to share your bad experiences just since this is basically a bad experience PSA anyway. As soon as I did that I received a message in mercari stating I must stop the charge dispute or they would cancel my account. Banking services provided by Piermont Bank, Member FDIC. By following these tips, you are unlikely to be scammed by sellers on Mercari.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-mobile-leaderboard-1','ezslot_18',138,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-mobile-leaderboard-1-0'); However, it is extremely important for you to read Mercaris marketplace guidelines and policies as well to avoid other potential issues. Mercari was founded by a Japanese serial entrepreneur, Shintaro Yamada, and their offices are located in Japan, United States, and India. they made their choice to basically say screw you, we aren't helping you anymore, we are just going to suspend you and give the guy the money because it's the easiest and safest route for the company to take. Items in violation of a copyright, including handmade, or other items Refunds will be processed to the original form of payment no later than three (3) business days after confirmation from the Seller that the item was returned by the Buyer to the Seller. Skog faces a potential maximum sentence of 15 years imprisonment on the count of selling counterfeit coins and a potential of 20 years maximum on the mail fraud count. However, its up to the seller to either accept your cancellation request or reject it. Selling counterfeit items are strictly illegal as they are copying everything including the trademarks, labels, designer names etc. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Did not see the email right away. The first thing youll do is add basic account information. After 48 hrs, the system allowed me to send an email about the problem. your own option. I have sold more then buy I just had someone purchase some Oakley sunglasses off me and I think I'll pass on selling on there. Hi, BEWARE BUYERS!!!! I have over 100 people who have given me 5-star feedback yet no matter the case, Mercari approves returns from pop up users scamming the system. Today Im going to show you exactly how to sell on Mercari, without skipping a step. I received the purse and immediately opened it up and expected it right away it was a little dirty and l notice on the back of the purse the handles at the bottom that connects the purse handle where cracked. Please try again tomorrow. By adding a personalized thank you note and ensuring the packaging is neat, tidy, and super protective, you can also ensure a great review. Can they ever accidentally authenticate a fake bag? I have been swindled out of funds by buyers claiming issues with orders. However, there are possibilities of getting scammed by buyers/sellers if you fail to do your due diligence before dealing. Furthermore, buyers are eligible to get the refunds for fair reasons such as: However, Mercari will deny the buyers request for reasons like: For valid reasons, can request a return from their items Order Status page. ', Press J to jump to the feed. If the seller agrees and Mercari confirms that the order hasnt shipped, youll get a refund. No I replied I want my item. Im annoyed because Im out the money and now I have to wait to get it back for HER mistake. If you need help, follow these steps to get in touch with them: As a seller getting your account suspended is no easy thing to handle. First one arrived and would not power up. Regarding buying on MercariI have purchased a number of items (maybe 12?) I can't tell nor do I know - can't I list the purse as "not sure if authentic or not" or some such. They are the worst. I purchased 2 working computers, got one, it was dead. I would think it would be on the buyer to know beforehand exactly what type of lens they need. Keeping its buyers safe is a priority for Mercari. Similar to account setup, listing on Mercari is shockingly fast. If you dont want to do this, you can download the free Google Voice app, and generate a phone number that way. I have no reason to mistrust the carrier, he is our regular carrier and has acknowledged he received the package. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-leader-2','ezslot_15',143,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-2-0');Note: Canceling too many orders can result in account suspension, termination, restrictions, or drops in your listings ranking, therefore, you should avoid cancellation as much as you can to avoid a bad impact on your account. Selling on Mercari Whether you're decluttering your home or looking to make some money, selling your stuff on Mercari is fast and easy. I am very impressed with the platform and those the sellers so far. The seller failed to disclose damages to this item. If you attempt to sell prohibited items according to Mercari's guidelines, your account will be suspended, and all your transactions will be canceled. The way Mercari operates is deceitful and evasive. Once youve followed all of these steps you can add your listing to Mercari through the app or on the website. Almost all online marketplaces like Poshmark, Amazon, and eBay list prohibited items that users can't sell or list. Mercari will email you a shipping label. Successfully sell Food and Candy on the Mercari App and Website for Small Business Sellers. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. Oh, and they took out the money the same day I order it. To keep the marketplace safe all sellers need to verify their identity. Look. Mercari sends you a message upon receipt telling you to confirm and rate but they do not tell you the rating will nullify any warranty / refunds. Mercari is a popular e-commerce platform in Japan in recent years. According to the shirts fed ex tracking history it was picked up at a location of a warehouse in North Carolina( not Jersey) and inside of the package I received also had a thank you card from an Instagram replica boutique ( as In a place that recreates designer items as knock offs )located in Lagos Nigeria. The second computer still hasnt arrived. have you tried contacting Mercari about proofing that it's authentic? Bought MY stolen property off of Etsy and they knowingly facilitated this. I would not recommend it to anyone. NO.. That is a yard sale handbag . Without worry, you can leave the manual and time-consuming tasks so you can focus on more important things to grow your business. Fire, flood, etc. Items that are known or suspected to be replicas, imitations, or in any way not authentic should not be listed on Mercari . They needed pictures, so we had to put the puzzle together which took a few days to do (since I work full time and we had no picture of what the puzzle was to look like). 07-05-2014 You can also use the magic wand feature available in the application which will enhance your photos, and make them even more appealing. Butit is illegal to sell counterfeit goods (whether you disclose the fact or not). Just about everyone has SOMEthing taking up space in their home that someone else would appreciate, and you can sell just about anything on Mercari listing takes just seconds! Sign up now with a 3-day money-back guarantee! Therefore, it is recommended to purchase from sellers who have earned all of the following badges: Lastly, check whether the sellers profile is verified and how long he or she has been on Mercari. can you sell replicas on mercari. You must be a registered user to add a comment. This allows sellers to see which users are interested in their item, and would likely purchase if the price was a tiny bit lower. Mercari itself is a reliable platform but the sellers/buyers on it might not be reliable. games, Advertisements or listings for objects being sought, Items you do not currently have, or that are on order, or will be However, if you are selling designer items, you can be authorized by Mercari to list them for up to $5000. ago I saw a listing that said, inspired Kate Spade. Text messages only. Your comment is confusing and unclear. Sounds like Mercari fails to have a return clause process (that includes return labels with tracking and holding the buyers funds until the seller confirms their return). John said there were photos, but the seller neglected to show photos of the holes, OR tell them about them so they could decide what to do. Sheriff Mark Lamb. Short and to the point and understandable in laymans terms. You can buy old but still good quality products from accounts on Mercari. The package was picked up from my place of business that happens to video record all shipping and receiving for security reasons. I can not do an offer nor accept one now. After selling on the platform well over a year, here are my best tips for selling on Mercari. The app is easy to use and once you have everything set up you are ready to start selling. Despite Mercari being a legitimate platform, this doesnt mean there are not any drawbacks and youre completely safe to buy or sell there. to see if the package showed up. And, given your blog is The OneShop Money Mastercard Debit Card is issued by Piermont Bank, Member FDIC. IVE BEEN SCAMMED AND STILL WAITING FOR 2 MOS FOR MY MONEY. Always buy from sellers who uploaded multiple photos of their item from different angles and the images appear to be real. I wanted to add my negative review here along with ALL the other bad reviews of Mercari. They have set it up so that the customer is not protected in any way, even when its clearly fraudulent. Dont miss the extended list of best things to resell online to boost your sales further. In the event that the seller confirms the shipment but you havent received the tracking details from the seller after 7 days of purchase, you are eligible to immediately cancel your order from your Order Status page. Payments are processed on the site, preventing fraud or scamming people through the site. property rights: Listings of non-brand, non-genuine, imitation, fake, or replica. The app caters to both buyers and sellers and has made the process very simple for both parties. I have not taken any action this just happened. Did you check the seller reviews and description before buying? Mercari also provides $200 in shipping insurance as well. So much confidence in technology is sickening. If Mercari determines that a listing is What happened I cant say. Obviously you know nothing about the truth behind Mercari. The second time the buyer canceled it on the 3rd day but no reason provided. Still waiting for an explanation of how my card was used. I've not only contacted them through the app, but I've called them multiple times as well. Mercari also uses an escrow payment system in order to guarantee a safe and reliable transaction service for everyone. Mercari failed to protect the buyer despite what they claim. I have an issue going on where the tracking number says the item was delivered, but nothing ever showed up. Use another means to sell your stuff, if your stuff holds value. And it was not cheap. I always add the 3 hashtags sellers are allowed to use. Hey Jessica, It depends! Mercari itself is not a scam. Firearms and firearm parts; including airsoft and bb guns. For example, you didnt receive the item or it is not as described, etc.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-leader-4','ezslot_17',137,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-4-0'); Once you paid for the item via PayPal and the seller shipped the item, you must: Always ask for a tracking number from the seller once you paid for the item.