Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. Try to use as many recent work or internship related examples as possible in order to show you have real world corporate experience. We recognize the importance of a work life balance. The mission of our customer care teams exemplifies the need for humanunderstanding. Days are spent interacting with people over the phone to help them with questions they have about one or more of the following: healthcare benefits, Medicare benefits, 401k savings and retirement plans, leaves of absences or payroll. Careers in Customer Care At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. See office directory |, Route Manager Trainee (Entry Level & Experienced Hire), Assistant Manager, Merchandising - Colonial Plaza, Customer Care Representative - Open to Alight Alumni Only Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight | San Juan, PR. Our story starts with a simple universal truth: Every business is a people business. Location We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. We're always looking for great talent. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Learn more about Alight'sIgnite & Inspire programs for internship opportunities and new grad roles. Career Development & Growth: We provide ongoing training, coaching and development. Find out if you meet the requirements! Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Con el paso del tiempo, tendrs la oportunidad de continuar expandiendo tu conocimiento de productos de discapacidad y administracin de ausencias, en preparacin para avanzar tu carrera dentro de nuestra organizacin. Apply online instantly. Its a permanent virtual customer care representative Job. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. Find out if you meet the requirements! Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. Customer Care Representative Human Resources. Tasks to include in a Customer Care job description . Culling together a clear, well-defined list of customer care representative tasks and responsibilities is the first step in creating a thorough job description. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. Check out our open opportunities below. People can always trust us to say what we mean and depend on us to do what we say. Average Alight Solutions Customer Support Representative yearly pay in the United States is approximately $37,872, which meets the national average. Alight Solutions Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries. Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. Our values are the essence of who we are: We believe in the power of people and know that the best ideas can come from anywhere. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. Account Executive, Key Accounts Alight Solutions Jobs, Applications Developer Alight Solutions Jobs, Associate Consultant Alight Solutions Jobs, Customer Care Representative Alight Solutions Jobs, Senior Client Manager Alight Solutions Jobs, Senior Operations Analyst Alight Solutions Jobs, Solutions Architect Alight Solutions Jobs, Technical Business Analyst Alight Solutions Jobs, Alight Solutions Customer Care Representative Jobs. * Create and update employee files in database, as authorized. The estimated base pay is $36,558 per year. * A self-starter who has excellent communication skills in English and Spanish (verbal and written) and the desire to provide the highest level of customer service and satisfaction. 553 jobs Customer Care Representative/Business Development Consultant James Braden Nissan Kingston, ON $31,200-$55,000 a year Full-time + 1 8 hour shift Responsive employer Customer service: 1 year (preferred). * Demonstrate a positive attitude, self-awareness and embrace feedback We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Explore careers Media or Investor inquiries? Our people are our greatest assets at Alight Solutions because People Matter! This role can be a remote/work from home position located anywhere in the Eastern, Central, Mountain and Pacific time zones. We reward continuous improvement and encourage you to own your own development. The assessors like to know that you are familiar with the company and with the position for which you are interviewing. By applying for a position with Alight Solutions, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. * Demonstrate a high level of confidentiality and professionalism As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery . Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. As a Customer Care Representative 1, a typical day to include the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Our BDC agents act as a primary point of contact between our clients and our sales team, taking charge of inbound business We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. In addition to a base salary, this position may be bonus eligible. Full Time Bilingual (English/Spanish) Customer Care Rep - Virtual. then the employee has changed 1 company and 1 job. East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia You have A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: * A full BENEFITS PACKAGE - starting on your first day of employment options include: Health, Dental and Vision Insurance, Life Insurance and a 401k plan with a corporate match. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Job Details. Cons READ MORE Important information: Find out more about Alight's Workday practice, We do not make offers without interviewing, We do not ask for security deposits on equipment or anything else, We do not send checks through the mail or request payments through Western Union. Training will begin for this class on Monday, May 1st Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment. Apply to Operator, Distribution Manager, Senior Benefits Analyst and more! Check out our current jobs that have a virtual/work from home option. Insurance Health insurance Alight Easy 1-Click Apply. 2023 Snagajob.com, Inc. All rights reserved. Alight Solutions San Juan is looking for real people, who are passionate about customer care. Work with Livelihood Officer in identifying, assessing and guiding livelihood groups on group formation and record keeping. Take lead in trainings of groups or community-based facilitators in good agronomic practices and financial literacy. Our Promise The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. https://www.consumer.ftc.gov/articles/0243-job-scams. Alight Solutions Customer Care Representative -Absence Management - Bilingual *Remote* Texas 30d+ Alight Solutions Leave of Absence Case Manager *Remote* Washington, DC 30d+ $50K-$68K Per Year (Glassdoor est.) Our story. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Es trabajo desafiante, pero estamos comprometidos a tu xito como lo ests t! All Rights Reserved. Website navigation for the employee may be needed as well, * Creating and updating employee files in database, as authorized, * Communicating with third parties to assist the caller with updates or inquiries, * Staying current on Alight s programs and services through on-going training provided by Alight Solutions and self-study, * Staying current on client s programs and provisions through on-going training. As a Customer Care Representative, you will report to a Customer Care Team Leader Health insurance is either BCBSIL or Kaiser depending on where you are located. * Flexibility to work rotating shifts (8 hours) and extended hours as necessary. We want you to join our company with 25 years of industry experience. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Browse by city or country to find one in your region. Alight Easy 1-Click Apply. READ MORE Awards and Recognition Our work with the most influential companies has been recognized across the world. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Customer Care Representative, Human Resources - Texas Virtual (Work from Home) job in Billings, MT. The average salary for Customer Service Representative at Alight Solutions in the United States is $16.13 per hour, which is 11% above the national average. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. - All necessary technical equipment provided - Paid "training" from day 1 - Benefits eligible from day 1 - 17.79 per hour salary, not amazing but certainly better than some companies - The job is technically "entry level", so those with limited Customer Service experience are likely to be hired. We are forthright and genuine when we speak. At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. Averages based on self-reported salaries. Alight Solutions is proud to be named to the Top 100 Companies for Remote Jobs by @FlexJobs! We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. The average salary for a Customer Care Representative is $37,003 per year in United States, which is 4% lower than the average Alight Solutions salary of $38,792 per year for this job. This job listing has expired and the position may no longer be open for hire. Customer Care Representatives or Customer Service Representatives are tasked with keeping clients satisfied. * Very comfortable working with PCs and Microsoft Office, including corresponding functions (copy, cut, paste, toggle). There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Cons. Amas el desafo de tomar decisiones en el momento mientras ayudas a gente que est tomando decisiones importantes de su vida. Travel Our commitment to Diversity and Inclusion. Are you interested in helping us shape the future of work and life for organizations, people and their families? Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. At Alight, we believe a company's success starts with its people. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. A Customer Service Representative also handles concerns, complaints, or other issues. Health, Dental, Vision, Life Insurance and more. 55% feel they are paid fairly 11% above the national average Common benefits at Alight Solutions Benefits information is taken from job posted on Indeed. * Strong attention to detail with critical thinking skills You should be prepared with a few questions to ask during the interview about the position, the team, the business, etc. Customer Care Representative Greater Toronto Area, Canada. Related Searches:All Customer Care Representative Salaries|All Alight Solutions Salaries. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. Since 2016, the largest Health, Wealth & HR provider on the island, supporting clients across PR and the U.S. You have already created a job alert with same filters. Licensing or Certifications for Customer Care List any licenses or certifications required by the position: AKBD, CIP, GB, PMI, CPIM, APICS, SAP, RFCS, NAFTA, ASE Education for Customer Care Typically a job would require a certain level of education. The mission of our customer care teams exemplifies the need for humanunderstanding. If so, you've come to the right place. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. At Alight, we are reimagining how people and organizations thrive. They may often give instructions by phone and besides performing clerical tasks, they also assist . * Continuously strive to provide superior products and customer service, serving callers as a subject matter expert on a variety of leave types The estimated additional pay is $2,234 per year. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Mid Level Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation at alight.com . Our story starts with a simple universal truth: Every business is a people business. * Access customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight's policies and procedures. Explore open roles at Alight. * Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service. Job Description: CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. You have successfully created a new job alert. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Their job is to help ensure customer satisfaction. , Alight Cares- our program that allows you to track your community volunteer hours, Corporate matching for yourcharitable donations. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. Depending on the location, skills, and experience, a customer care representative earns between 66,700 NGN and 196, 000 NGN respectively per month. Our people are our greatest assets at Alight Solutions because People Matter! Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . * Stay current on Alight's programs and services through on-going training provided by Alight Solutions. Some related job titles areCustomer Support Representative salaries with median pay of $42,111,Customer Service Associate salaries with median pay of $38,241,Customer Service Specialist salaries with median pay of $41,669,Customer Service salaries with median pay of $36,900. As an Seasonal Bilingual Customer Care Representative you will work in a dynamic call center environment providing customer service and consultation to our client employees. We promote healthy lifestyles and flexible work arrangements for our employees. Reimagining how people and organizations thrive. Empezaras tu carrera con ReedGroup con un programa de entrenamiento completo. We are Alight Solutions. Interested in Workday positions? Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. 1999 - Try to use specific examples from your work or school history that relate to the question asked. DISCLAIMER: The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with . Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. We believe that every day is an opportunity for growth and are energized by going above and beyond whats expected. We've compiled a list of websites that offer tips and templates for creating a resume: Behavioral style interviews includequestions that will provide an insight on how you've performed and behaved in the past with actual results and scenarios. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. A 401k plan that includes a corporate match. Acknowledging and resolving customer complaints. Alight is committed to the continued development of our colleagues. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. This program provides you with the foundation you need to lead to a path of success. This role is charged with motivating donors to be engaged and involved, as well as successfully facilitating annual . Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Fully bilingual on-site outsourcing services in: We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. * Able to work independently and to adapt to a rapidly changing environment Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. Empezar as tu carrera con ReedGroup con un programa de entrenamiento completo. On average, Willa Davie works for one . I was responsible for keeping up to date with daily schedules and routines and managed all of . Jobs at Alight Solutions Customer Support Representative positions See more jobs Customer Care Representative, Human Resources - Virtual Florida 5 days ago Bilingual (English/Spanish) Customer Care Rep - Virtual San Juan, PR 30+ days ago Off the weekends and have flexibility with shifts but pay wasn't good and training wasn't either Carry out monitoring visits to verify information provided by . * Excellent communication & collaboration skills with strong ability to empathize with customers Our story starts with a simple universal truth: Every business is a people business. Customer Care Representative Job, Remote or Oklahoma City, OK. At Alight, we believe a company's success starts with its people. Virtual customer care represntative Dec. 12, 2022 - Customer Care Representative in Toronto, ON Recommend CEO Approval Business Outlook Pros I have been working with alight since 2021 july. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. We are excited to be partnering with Marriott to assist you during this unprecedented situation we are all currently facing. Como un representante de servicio al cliente en ReedGroup, ayudars a personas a navegar la logstica y la administracin de sus ausencias de trabajo. We strive for Excellence Every Day by collaborating with our clients and colleagues. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. Required Skills. to demonstrate your interest in the role. Scroll down below to view similar jobs . Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. The Engagement Guide works in conjunction with the Annual Fund Director and leadership team to implement dynamic and successful donor relations and annual giving programs in support of Alight's mission and fundraising goals. * Handle a high volume of inbound calls from client employees as well as conduct outbound calls for follow up as required. Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin, Mississippi Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Please note that all salary figures . Customer Care Representative Human Resources. * Engage people who need help with their leaves of absence, using a variety of technologies including inbound and outbound telephone and chat